Page Summary
Customer support is essential for traders at all levels of experience. Knowledgeable and fast customer service are key to an online broker’s credibility. eToro is a leading social trading broker with impressive customer support.
Pros
- Live chat
- Fast response time
- Relevant answers
Cons
- No phone support
- No 24/7 support
- Live chat is offline quite often
This article discusses the advantages and disadvantages of customer service at eToro.
Customer Service Channels
eToro offers access to premium customer support, but it isn’t available 24/7. The primary customer support channels available at eToro are live chat and email.
Overall, the customer service at eToro is reliable and trustworthy. Their team is well-trained and answers most queries rapidly.
Customer Service Comparison Table
| eToro | XTB | Trading 212 | |
|---|---|---|---|
| Global social trading broker | Global CFD and forex broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | No |
| Phone available | No | Yes | No |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | Yes |
Customer Service Quality
The quality of customer support depends on many criteria. We rank customer service quality by response rate and response relevance.
The response rate at eToro is one of the best. If you reach out via live chat, you’ll receive an answer within a minute. If you send a request by email, you’ll receive a reply within 24 hours.
The relevance of the answers is what makes eToro stand out. Their team is knowledgeable and answers all questions clearly.
Final Verdict
eToro is a leading social trading broker with impressive customer service. Its team is well-trained and rapidly answers most queries. Our in-depth reviews reveal additional information on the services offered by eToro.
eToro compared to other brokers:
eToro review
Disclaimer
eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.
Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 51% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money
This communication is intended for information and educational purposes only and should not be considered investment advice or investment recommendation. Past performance is not an indication of future results.
Copy Trading does not amount to investment advice. The value of your investments may go up or down. Your capital is at risk.
Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 mins to learn more
eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity specific information about eToro.
Braden Chase is an investor, trading specialist, and former research specialist for Forex.com who helps aspiring investors develop the confidence and habits they need to make an income from the market. Braden has served as a registered commodity futures representative for domestic and internationally-regulated brokerages and has also spoken & moderated numerous forex and finance industry panels across the globe.